Manage Jobs, Tasks & Service Requests Easily

1. Complaint Registration Management

• Register walk-in and phone complaints
• Quick customer information capture
• Device and product details management
• Complaint categorization and tracking

2. Job Sheet Creation

• Auto-generated Job Sheet Number
• Customer and device information recording
• Device serial number and model tracking
• Accessories received tracking (charger, battery, adapter, cable, etc.)
• Complaint description recording
• Device condition recording at the time of receipt

3. Technician Assignment

• Assign jobs to technicians
• Technician-wise workload management
• Priority-based task assignment
• Job allocation notifications

4. Device Inspection & Diagnosis

• Technician inspection module
• Fault identification recording
• Repair analysis reports
• Internal technician remarks management

5. Repair Estimation & Quotation

• Spare parts cost estimation
• Service charge estimation
• Repair quotation generation
• Customer approval workflow
• Quotation sharing via SMS, Email, or WhatsApp

6. Spare Parts Management

• Spare parts inventory tracking
• Parts consumption against job sheets
• Stock availability checking
• Spare issue and return management
• Low stock alerts

7. Repair Status Tracking

Track every repair stage:

• Job Received
• Under Inspection
• Waiting for Approval
• Approved for Repair
• Under Repair
• Under Testing
• Repair Completed
• Ready for Delivery
• Delivered
• Closed

8. Customer Notification System

• Automatic status update notifications
• Quotation approval alerts
• Repair completion notifications
• Ready for delivery alerts
• Payment reminders

9. Billing & Invoice Management

• Service billing generation
• Spare part billing
• GST invoice generation
• Payment receipt management
• Outstanding payment tracking

10. Delivery Management

• Ready for delivery updates
• Customer handover confirmation
• Delivery acknowledgment
• Device return history

11. Service Center Dashboard

• Open job statistics
• Pending repair reports
• Technician productivity reports
• Revenue analytics
• Service center performance dashboard

12. Customer Management CRM

• Customer history tracking
• Previous repair records
• Repeat customer identification
• Customer communication logs

13. Reports & Analytics

• Daily Job Sheet Reports
• Technician Performance Reports
• Service Revenue Reports
• Spare Consumption Reports
• Pending Job Reports
• Delivery Reports
• Customer History Reports

For Service Advisors / Reception Team

• Register complaints
• Create job sheets
• Capture device photos
• Track repair status
• Generate quotations
• Update customer records

For Technicians

• View assigned jobs
• Update inspection reports
• Add repair notes
• Request spare parts
• Update repair progress
• Mark testing and completion status

For Customers

• Track repair status
• Receive repair updates
• Approve quotations
• Receive delivery notifications
• Access repair history

• Faster Complaint Processing
• Paperless Job Sheet Management
• Improved Technician Productivity
• Better Customer Communication
• Complete Repair Lifecycle Tracking
• Spare Parts Inventory Control
• Faster Billing & Delivery Process
• Enhanced Customer Satisfaction
• Reduced Operational Errors
• Real-Time Service Center Monitoring

• Computer Repair Centers
• Laptop Service Centers
• Mobile Repair Shops
• Printer Service Providers
• CCTV Service Providers
• Electronics Repair Centers
• Authorized Service Centers
• Multi-Brand Service Centers
• IT Hardware Maintenance Companies